Shipping policy

Shipping Policy

Thank you for visiting and shopping at Almond Nails Shop.

Domestic Shipping

We currently ship within the United States.

  • Orders of $100.00 and over qualify for free standard shipping within the U.S.
  • Orders under $100.00 are charged a flat shipping fee of $9.90.
  • Expedited UPS and USPS services are available at checkout. Rates for these services are calculated and displayed at checkout.

Please note that orders containing items from our Equipment category may have different shipping rates due to package size and weight. The exact shipping cost will be calculated and displayed at checkout.

Shipment Processing Time

All orders are processed within 1-2 business days after receipt of payment. Orders placed on weekends or holidays may require additional processing time. During periods of high order volume, shipments may be delayed by a few business days. If there is a significant delay in processing your order, we will contact you by email or phone.

Shipping Methods and Delivery Estimates

All orders are shipped via United States Postal Service or UPS using the shipping method selected at checkout. Estimated delivery time is 2-5 business days, depending on your location. Please note that delivery times are estimates only and may vary due to carrier delays, weather conditions, or other circumstances beyond our control.

Shipment Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information usually becomes active within 24 hours.

Incorrect Shipping Address

Please make sure your shipping address is entered correctly before placing your order. We make every effort to verify shipping addresses provided at checkout. If an address cannot be verified, we may contact you to request an updated address. If we are unable to obtain a corrected address, your order may be canceled and refunded. Almond Nails Shop is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and include clear photos of the package, the damaged items, and the shipping label. Please retain all packaging materials until the issue is resolved. Once verified, we will replace the items or issue a refund at no cost to you.

Lost or Missing Packages

If your tracking shows that your package was delivered but you have not received it, please contact us within 7 days of the delivery date at info@almond-nails.shop or (347) 444-9044.

Before contacting us, please check around your property, mailbox, package room, front desk, building management, and with household members or neighbors who may have accepted the package.

We will review the tracking information and, when appropriate, open an investigation with the shipping carrier. We may ask you to provide additional information needed for the carrier investigation.

If the carrier confirms that the package was lost or misdelivered, we will offer a replacement or refund at no additional cost to you.

If tracking and carrier records confirm successful delivery to the address provided at checkout, a refund or replacement is not automatically guaranteed. We will review the circumstances and available delivery evidence before determining the appropriate resolution.

Carrier investigation timelines vary by carrier.

Forwarding Services

We are not responsible for packages shipped to freight forwarders, package forwarding companies, or third-party delivery services. If you use a forwarding service, you assume full responsibility for the shipment once it reaches the forwarding address.

Agreement

By using our website, you agree to this Shipping Policy and our Privacy Policy.