Refund policy

Because nail products are professional-use items that come into contact with skin and nails, we can only accept returns of items that have not been opened or used.

Return window. You have 14 days from the date of delivery to request a return.

Eligibility. The item must be unopened, unused, and in its original packaging, with any original seal intact where applicable, and accompanied by proof of purchase.

Non-returnable items. Opened, used, tested, swatched, or unsealed products, sale items, gift cards, and items damaged by the customer after delivery are not eligible for return.

How to request a return. Contact us at info@almond-nails.shop before sending anything back. Returns must be approved in advance. Items sent without prior authorization cannot be accepted or refunded. Once approved, we will provide instructions on how and where to send your return.

Return shipping. Customers are responsible for return shipping costs for voluntary returns. If you choose store credit instead of a refund, we will cover the return shipping cost. If an item arrived damaged or defective, or if we sent the wrong item, Almond Nails Shop will cover the return shipping cost.

Original shipping charges. Original shipping charges are non-refundable for voluntary returns. This does not apply when an item arrived damaged or defective, or we sent the wrong item.

Damaged or incorrect items. Please inspect your order after delivery. If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery and include clear photos of the product, packaging, and shipping label. Once verified, we will replace the item or issue a refund at no cost to you.

Defective items. If you believe a product is defective, contact us within 14 days of delivery with photos or other information showing the issue. Once verified, we will replace the item or issue a refund at no cost to you.

Exchanges. The fastest way to receive a different item is to request a return of the original item, if eligible, and place a new order.

Refunds. Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@almond-nails.shop.

Store credit. You may choose store credit instead of a refund. Store credit does not expire and may be used toward any future order.

A written copy of this policy is available upon request.